Support and Warranties
"Eagle Tugs needs to make sure our customers are aware of a recall effecting our Ford Bobtail fleet users. All customers owning Ford Bobtails with factory installed block heaters need to be aware of the attached Ford Service Bulletin."
Eagle tow tractors are designed to share many common components, which allows for quicker repairs, meaning less down-time. Our goal is to keep every component in stock. Typically, over 95% of all Eagle parts orders are shipped the same day. That is another way Eagle Tugs gives you exactly what you need, right when you need it.
To order new parts, or for any parts support needs, please call 800.671.0431 (+1 734.442.1000) or email us at firstname.lastname@example.org.
If you have a technical question or need help with a complex maintenance issue, Eagle technical support specialists are available to help you. Please contact our technical support team at 800.426.6301 (option 6) or email them at email@example.com.
The Eagle 3-Year/3,000-hour Warranty covers all TT, eTT, XM, XL, eXL and USATS tow tractors used in aviation applications.
The Eagle Standard 1-Year/2,000-hour Warranty covers all MTT, RTT, STT and Transit Pro tow tractors, and all Eagle models which are used in non-aviation/industrial applications.
Eagle Bob Tails are covered under Ford Motor Company's Standard Warranty for each respective Ford truck model.
02.05.19 - Eagle Bobtail Cargo Tractor - Service Update
All customers should fully inspect the box mounting hardware and attachment points at the next available maintenance point. All bolts should be tight, with no signs of movement or shifting. The mounting structure on the frame of the tractor should be fully intact with no signs of loss of mounting integrity.